I can no longer access Uptodate on mobile device / ipad, help!
Can no longer access Uptodate on mobile device / ipad. I'd like to use uptodate on my mobile device (via the app) but after logging in using DMU it says that I no longer have a subscription that is supported. What do I do?
Answer
If your only access point to UptoDate is through the app, then every 90 days Wolters Kluwer will send an email requesting that you verify your DMU affiliation. Or, as an app user you may see a message in the app as well, which is likely what you are seeing.
Don't Panic.
The email or app may seem to imply that you need to be on the DMU network. You do not need to be on campus. To verify your DMU identity, simply:
1, Access the web version of UpToDate using the links provided by the library. As long as you can access a web browser from your phone you can do this from your mobile device.
2. Log into your personal account with UpToDate (not your DMU credentials - what username/password did you originally select?). After you log into your personal account from the website, the app should refresh itself immediately.
Please note: If you already have an existing account, do not register again if you can't remember your credentials. If you have forgotten your username or password, contact UpToDate support (800) 998 - 6374 OR customerservice@uptodate.com. Registering again will give you two accounts and this will mostly likely cause a problem.
If you are having trouble logging into the app, even though you followed the directions on this guide, you can also try re-installing the app and then try to log in again.